To address the Captcha login issue, I recommend suggesting the following steps to the user:
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Try Using Incognito Mode: The user can try to login using the browser's incognito or private mode. This mode typically disables browser extensions and prevents stored cookies from influencing the Captcha response.
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Attempt Login from a Different Browser: Suggest trying to log in using a different web browser. This can help identify if the issue is browser-specific. Some browser extensions or settings may interfere with the Captcha verification process.
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Ensure Browser is Updated: Advise the user to check if their web browser is up to date. Outdated browsers may not fully support the latest Captcha functionalities, leading to issues during the login process.
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Avoid Using VPNs or Proxies: If the user is using a VPN or proxy, recommend temporarily disabling it and attempting the login without these services. In some cases, these network configurations may affect the Captcha verification.
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Slow Down Interaction: Emphasize the importance of interacting with the login page in a deliberate and natural manner. Rapid or automated actions may trigger the Captcha system to assign lower scores.